Returns, Exchange & Refunds Policy

At Viong, we are dedicated to superior craftsmanship, premium materials, and timeless design. Every Viong leather product undergoes rigorous quality checks to ensure it meets our high standards.

However, if your purchase does not fully meet your expectations, we offer a 3-Day Hassle-Free Return, Exchange & Refund Policy from the date of delivery.

## 1. Policy Overview & Scope

* Window: All return, exchange, or refund requests must be initiated within 3 calendar days (72 hours) from the time of order delivery as confirmed by our courier partner.

* Coverage: This policy applies to all orders placed directly on www.viong.in.

* Condition: Items must be returned in pristine, unworn condition, with all original tags, protective film, branded packaging, and proof of purchase intact.

## 2. Eligibility Criteria for Returns & Exchanges

To qualify for a full refund or exchange, the returned item must meet the following strict conditions:

1. Unworn & Undamaged: The belt strap must be free from bend marks, hole stretching, creasing, or surface scratches. The buckle must have no scuffs, tarnish, or missing hardware.

2. Complete Packaging: The item must be returned in its original Viong box, including dust bags, authenticity cards, brand tags, and any complimentary accessories or promotional items included in the order.

3. Unaltered: Items that have been cut, custom-punched with extra holes, or tailored after delivery are strictly non-returnable.

> Note: Viong reserves the right to decline any return or deduct a re-stocking fee if the returned item fails to meet our quality inspection upon arrival.

## 3. Non-Returnable & Non-Refundable Items

The following items are final sale and cannot be returned, exchanged, or refunded unless damaged upon arrival:

* Customized, monogrammed, or bespoke leather products.

* Items purchased during "Final Sale," "Clearance," or non-refundable promotional events.

* Gift Cards and e-Vouchers.

## 4. How to Initiate a Return or Exchange

We have made the process fast and convenient:

### Step 1: Submit Your Request

Contact our Client Care team within 3 days of delivery:

* Email: support@viong.in

* WhatsApp / Phone: +91-9044666006

* Please include your *Order ID**, product details, and the reason for return/exchange. For damaged or incorrect items, attach clear photos/videos.*

### Step 2: Inspection & Approval

Our quality control team will review your request within 24 hours. Once approved, you will receive a Return Authorization Code along with pickup or dispatch instructions.

### Step 3: Reverse Pickup or Self-Ship

* Reverse Pickup: Where feasible, our logistics partner will collect the shipment from your delivery address.

* Self-Ship: If reverse pickup service is unavailable for your PIN code, you will be requested to ship the package securely to our warehouse. (Reasonable return courier fees will be reimbursed as store credit upon verified receipt).

## 5. Refund Process & Timelines

Once your return is delivered to our fulfillment center, it will undergo a physical Quality Check (QC) within 48 business hours.

* Approval Notification: You will receive an email confirmation once your return passes quality inspection.

* Refund Method:

* Prepaid Orders: Refunds will be credited back to your original payment method (Credit/Debit Card, Net Banking, UPI, or Wallet).

* Cash on Delivery (COD) Orders: Refunds will be issued via UPI transfer or direct Bank Transfer (NEFT) after receiving valid account details from you.

* Store Credit Option: You may also choose to receive your refund as Viong Store Credit, valid for 12 months.

* Processing Time: Approved refunds typically take 5 to 7 business days to reflect in your account, depending on your banking institution.

## 6. Exchanges & Size Replacements

We understand that getting the right fit is crucial for a leather belt.

* Size/Color Exchange: If you need a different size or color, request an exchange within 3 days. Once approved and the original item is retrieved, your replacement will be dispatched at no extra shipping cost for the first exchange.

* Stock Availability: Exchanges are subject to inventory. If the requested size or item is out of stock, you will be offered a full refund or store credit.

## 7. Damaged, Defective, or Incorrect Items

In the rare event that your product arrives damaged, defective, or incorrect:

1. Please notify us within 24 hours of delivery.

2. Provide your Order ID and an unboxing video/photograph showing the package condition and defect.

3. We will arrange an immediate priority replacement or a 100% full refund including all taxes and shipping costs.

## 8. Contact Our Customer Care Team

For any questions regarding returns, exchanges, or order assistance, our dedicated support team is available Monday to Saturday, 10:00 AM – 7:00 PM IST.

* Website: [www.viong.in](https://www.viong.in)

* Email: support@viong.in

* Customer Support: +91-9044666006

* Address: Ghoghi, Rautapur, Kailash Vihar, Chandra Shekhar Azad Marg, Shuklaganj, PIN - 209861

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Ghoghi, Rautapur, Kailash Vihar, Chandra Shekhar Azad Marg, Shuklaganj, PIN - 209861

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by email at support@viong.in